• Home
  • Subscribe

Tuesday Jun 22, 2021

Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action
  • Download

Customer Experience Insights

Customer Experience Insights

Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.

Listen on:

  • Apple Podcasts
  • Google Podcasts
  • Podbean App
  • Spotify
  • Amazon Music
  • TuneIn + Alexa

Episodes

Episodes

Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner ProgramImageImage

Tuesday Jun 08, 2021

Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program

Tuesday Jun 08, 2021

Listen as Ken Archer, SVP of Worldwide Channels, describes the new Genesys Ascend Partner Program, and how it delivers on Experience as a Service with and through a global ecosystem of partners.

Read more
  • Download
Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact CenterImageImage

Thursday May 20, 2021

Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

Thursday May 20, 2021

Listen as Scott Nagel interviews the business leaders of Latitude by Genesys.They discuss the importance of integrating accounts receivable management into the contact center to provide 360-degree visibility into the entire business relationship, while reducing TCO.

Read more
  • Download
Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the ProcessImageImage

Tuesday May 04, 2021

Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

Tuesday May 04, 2021

Bot building doesn’t have to be difficult. In this podcast, Scott Nagel interviews Robert Blane and Nicola Burns from the AI product management team at Genesys. They describe how Dialog Engine Bot Flows embraces the power of AI, simplifies bot creation, and helps deliver on the promise of Experience as a Service.    

Read more
  • Download
Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big DealImageImage

Tuesday Apr 20, 2021

Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

Tuesday Apr 20, 2021

Secure, feature rich, scalable, and capable of handling 200K concurrent calls. In this podcast, John Hernandez, EVP and GM of Genesys Multicloud, explains why the recent announcement of Genesys Engage Multicloud on Microsoft Azure is a big deal, not just for Genesys, but for the industry.

Read more
  • Download
Episode 16 - How Gamification is a game changer for agent performance and job satisfactionImageImage

Wednesday Apr 07, 2021

Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

Wednesday Apr 07, 2021

In this podcast, Scott Nagel discusses Gamification with Michael Logan, a senior strategic sales consultant at Genesys. Michael builds a compelling case for how gamification can help speed up onboarding, increase agent performance, and foster a positive team environment all while encouraging friendly competition.     

Read more
  • Download
Episode 15 - Experience as a Service - What it is and why it matters to customersImageImage

Tuesday Mar 23, 2021

Episode 15 - Experience as a Service - What it is and why it matters to customers

Tuesday Mar 23, 2021

In this podcast, Peter Graf, Chief Strategy Officer at Genesys, discusses Experience as a Service and how it drives business value and enables companies to provide superior, empathy enabled experiences to their customers.  

Read more
  • Download
Episode 14 - The Gig Economy and the Changing Paradigm of WEMImageImage

Tuesday Mar 09, 2021

Episode 14 - The Gig Economy and the Changing Paradigm of WEM

Tuesday Mar 09, 2021

In this podcast, Merijn Te Booji, General Manager of WEM at Genesys, describes the importance of Genesys’ partnership with Limitless, the value of and best use cases for gig workers, and how the paradigm of WEM and the whole industry is changing (accelerated by the pandemic).    

Read more
  • Download
Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI CapabilitiesImageImage

Friday Feb 05, 2021

Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

Friday Feb 05, 2021

In this podcast, Bernard Slede, Director of Strategic Partnerships at Vonage, explains how Vonage APIs, an App Foundry partner, not only extends voice and video functionality for Genesys Cloud, but also enables customers to add SIP trunking in less than 10 minutes while simplifying carrier contracts.

Read more
  • Download
Load more

Copyright 2022 All rights reserved.