{"store":{"baseInfo":{"podcastTitle":"Customer Experience Insights","slug":"genesysconsultant","podcastDescription":"Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.","podcastLogo":"https://deow9bq0xqvbj.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_1200x628.jpg?s=be625c76d3692b7035e0d86fd1901539&e=jpg","podcastUrl":"https://consultantpodcast.genesys.com","podcastCanSearched":true,"feedUrl":"https://consultantpodcast.genesys.com/feed.xml","theme":"podisc","podcastDeepLink":"https://www.podbean.com/pu/pbblog-bdkei-78cce6","removePodbeanBranding":"yes","brandingLogo":null,"timeZone":{"timeZoneId":15,"gmtAdjustment":"GMT-05:00","useDaylightTime":1,"value":-5,"text":"(GMT-05:00) Eastern Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/New_York"},"podcastDownloads":null,"totalEpisodes":42,"showComments":false,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":false,"author":"Genesys Influencer Relations","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=651a8584246c72ff910b222f","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-bdkei-78cce6-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/the-consultant-podcast-from-genesys/id1557504527","image":"https://d8g345wuhgd7e.cloudfront.net/site/images/admin5/apple-podcast.png","title":null},{"name":"Google Podcasts","link":"https://www.google.com/podcasts?feed=aHR0cHM6Ly9jb25zdWx0YW50cG9kY2FzdC5nZW5lc3lzLmNvbS9mZWVkLnhtbA%3D%3D","image":"https://d8g345wuhgd7e.cloudfront.net/site/images/admin5/google-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fconsultantpodcast.genesys.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog7916774%26podcastIdTag%3Dbdkei&dfl=https%3A%2F%2Fconsultantpodcast.genesys.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://d8g345wuhgd7e.cloudfront.net/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/1xXE2vnLgYJZCShda2qoju","image":"https://d8g345wuhgd7e.cloudfront.net/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/87d20202-8ef8-42d3-9654-a34f0c9ea76c","image":"https://d8g345wuhgd7e.cloudfront.net/site/images/admin5/AmazonMusic.png","title":null},{"name":"TuneIn + Alexa","link":"https://tunein.com/podcasts/Business--Economics-Podcasts/The-Consultant-Podcast-from-Genesys-p1359272/?topicId=156675501","image":"https://d8g345wuhgd7e.cloudfront.net/site/images/admin5/tunein.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Roboto"},{"id":"SecondaryFont","val":"Roboto"},{"id":"PlayerColor","val":"#FF6600"},{"id":"Favicon","val":"https://mcdn.podbean.com/mf/web/2gzhbe/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/82hyvd/big_banner_background232b07e2-f92f-598b-f3f1-fe8884c7f0c5.jpeg"},{"id":"BackgroundImageForMobile","val":"/assets/podisc-mobile-banner-light.jpg"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"https://mcdn.podbean.com/mf/web/awagja/big_banner_background2e5b841f-cfbc-82d4-6057-5de571060f9b.jpeg"},{"id":"SecondaryPageBackgroundImageForMobile","val":"/assets/podisc-mobile-banner-light.jpg"}],"episode-list":[{"id":"EpisodeListType","val":"list"},{"id":"EpisodesPerPage","val":8},{"id":"EpisodeStats","val":"hide"}],"navigation":[{"id":"NavigationFontColor","val":"#FFFFFF"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/VVp65NtoGuL2","text":"Subscribe","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#000000"},{"id":"FooterBackgroundColor","val":"#ffffff"},{"id":"FooterCopyright","val":"Copyright 2022 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":["https://www.googletagmanager.com/gtag/js?id=G-7KK31G5PFJ","\r\nwindow.dataLayer = window.dataLayer || [];\r\nfunction gtag(){dataLayer.push(arguments);}\r\ngtag('js', new Date());\r\ngtag('config', 'G-7KK31G5PFJ'); "],"metas":null,"appConfig":{"package":"com.podbean.app.generic","app_store_id":1484287462,"app_name":"Podbean Biz Podcast App","scheme":"enterprise-podbean-com"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":false},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://consultantpodcast.genesys.com","apiCommonParams":{"t":"651a8584","clientSignature":"fde99ff2ca7af4949a1c2e21e95089e8","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":null,"commentsTotalPage":null,"commentsPage":null,"commentEpisodeId":null,"episode":{"id":"pb18356169","idTag":"zrk4z","title":"Episode 34 - GigCX is Future-proofing Customer Service","logo":"https://deow9bq0xqvbj.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_1200x628.jpg?s=be625c76d3692b7035e0d86fd1901539&e=jpg","largeLogo":"https://deow9bq0xqvbj.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz.jpg","previewContent":null,"content":"

Genesys and Limitless- How GigCX is Transforming and Future-proofing Customer Service - In this podcast, Cherie Landman, VP of Sales, Limitless, and Nick Chaillier, Industry Executive, Genesys, discuss the power of the Genesys and Limitless partnership, how GigCX can augment and future proof your customer service strategy, and the value it brings to the retail industry.

","publishTimestamp":1642523607,"duration":1137,"mediaUrl":"https://mcdn.podbean.com/mf/web/9sm4vn/Podcast_Limitless_GigCX_v261bzx.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-zrk4z-11817c9","likedCount":null,"deepLink":"https://www.podbean.com/ew/pb-zrk4z-11817c9","transcriptUrl":null,"permalink":"/e/episode-34-genesys-and-limitless-how-gigcx-is-transforming-and-future-proofing-customer-service/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB11817C9ZRK4Z","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-zrk4z-11817c9","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000},"episode":{"id":"pb18356169","idTag":"zrk4z","title":"Episode 34 - GigCX is Future-proofing Customer Service","logo":"https://deow9bq0xqvbj.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_1200x628.jpg?s=be625c76d3692b7035e0d86fd1901539&e=jpg","largeLogo":"https://deow9bq0xqvbj.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz.jpg","previewContent":null,"content":"