{"store":{"baseInfo":{"podcastTitle":"Customer Experience Insights","slug":"genesysconsultant","podcastDescription":"Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7916774/podcast_banner_1400x1400aycdz.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_1200x628.jpg?s=be625c76d3692b7035e0d86fd1901539&e=jpg","podcastUrl":"https://consultantpodcast.genesys.com","podcastCanSearched":true,"feedUrl":"https://consultantpodcast.genesys.com/feed.xml","theme":"podisc","podcastDeepLink":"https://www.podbean.com/pu/pbblog-bdkei-78cce6","removePodbeanBranding":"yes","brandingLogo":null,"timeZone":{"timeZoneId":15,"gmtAdjustment":"GMT-05:00","useDaylightTime":1,"value":-5,"text":"(GMT-05:00) Eastern Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/New_York"},"podcastDownloads":null,"totalEpisodes":42,"showComments":false,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":false,"author":"Genesys Influencer Relations","engagementStatsBaseUrl":"https://d1.podbean.com/webplayer_engagement?u=673f006aecfabd291e0419a3","shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-bdkei-78cce6-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/the-consultant-podcast-from-genesys/id1557504527","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fconsultantpodcast.genesys.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog7916774%26podcastIdTag%3Dbdkei&dfl=https%3A%2F%2Fconsultantpodcast.genesys.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/1xXE2vnLgYJZCShda2qoju","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/87d20202-8ef8-42d3-9654-a34f0c9ea76c","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null},{"name":"TuneIn + Alexa","link":"https://tunein.com/podcasts/Business--Economics-Podcasts/The-Consultant-Podcast-from-Genesys-p1359272/?topicId=156675501","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/tunein.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Roboto"},{"id":"SecondaryFont","val":"Roboto"},{"id":"PlayerColor","val":"#FF6600"},{"id":"Favicon","val":"https://mcdn.podbean.com/mf/web/2gzhbe/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/82hyvd/big_banner_background232b07e2-f92f-598b-f3f1-fe8884c7f0c5.jpeg"},{"id":"BackgroundImageForMobile","val":"/assets/podisc-mobile-banner-light.jpg"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"https://mcdn.podbean.com/mf/web/awagja/big_banner_background2e5b841f-cfbc-82d4-6057-5de571060f9b.jpeg"},{"id":"SecondaryPageBackgroundImageForMobile","val":"/assets/podisc-mobile-banner-light.jpg"}],"episode-list":[{"id":"EpisodeListType","val":"list"},{"id":"EpisodesPerPage","val":8},{"id":"EpisodeStats","val":"hide"}],"navigation":[{"id":"NavigationFontColor","val":"#FFFFFF"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/VVp65NtoGuL2","text":"Subscribe","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#000000"},{"id":"FooterBackgroundColor","val":"#ffffff"},{"id":"FooterCopyright","val":"Copyright 2022 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":["https://www.googletagmanager.com/gtag/js?id=G-7KK31G5PFJ","\r\nwindow.dataLayer = window.dataLayer || [];\r\nfunction gtag(){dataLayer.push(arguments);}\r\ngtag('js', new Date());\r\ngtag('config', 'G-7KK31G5PFJ'); "],"metas":null,"appConfig":{"package":"com.podbean.app.generic","app_store_id":1484287462,"app_name":"Podbean Biz Podcast App","scheme":"enterprise-podbean-com"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":false,"organizationName":"Genesys","organizationPageLink":"https://www.podbean.com/genesys"},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"http://consultantpodcast.genesys.com","apiCommonParams":{"t":"673f006a","clientSignature":"87e902c413ce72383deb705fc68f2a24","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":null,"commentsTotalPage":null,"commentsPage":null,"commentEpisodeId":null,"episode":{"id":"pb17952189","idTag":"pnfpy","title":"Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/7916774/podcast_banner_1400x1400aycdz_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_1200x628.jpg?s=be625c76d3692b7035e0d86fd1901539&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7916774/podcast_banner_1400x1400aycdz.jpg","previewContent":null,"content":"

In this episode, Scott Nagel interviews Jason Alley, Senior Director of Product Marketing at Genesys, to discuss Composable CX - what it is and how it is helping companies differentiate faster, adapt easier, and architect better.

","publishTimestamp":1635879752,"duration":990,"mediaUrl":"https://mcdn.podbean.com/mf/web/6e2sug/Podcast_composable_cx_v28gbx5.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-pnfpy-111edbd","likedCount":null,"deepLink":"https://www.podbean.com/ew/pb-pnfpy-111edbd","transcriptUrl":null,"permalink":"/e/episode-29-composable-cx-driving-sustainable-differentiation-in-the-enterprise/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB111EDBDPNFPY","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-pnfpy-111edbd","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb17952189","idTag":"pnfpy","title":"Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/7916774/podcast_banner_1400x1400aycdz_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/7916774/podcast_banner_1400x1400aycdz_1200x628.jpg?s=be625c76d3692b7035e0d86fd1901539&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/7916774/podcast_banner_1400x1400aycdz.jpg","previewContent":null,"content":"