Category: Business

Connecting influencers, customers, and partners with all things Genesys, one podcast at a time

Host: Scott Nagel - Genesys Global Consultant Program Manager

Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

July 6, 2020

Join host Scott Nagel as he interviews Quinn Agen of Omilia, a Genesys App Foundry member. Quinn clearly describes how contact centers that implement Voice Biometrics reduce fraud, decrease call handling time, while greatly improving customer experience.