Category: Business

Connecting influencers, customers, and partners with candid insights into Customer Experience - one podcast at a time

Host: Scott Nagel - Genesys Global Consultant Program Manager

Episode 12 - How the Pandemic has Changed Contact Centers for Good

December 17, 2020

Listen as Scott Nagel interviews Craig Robinson, Director of StableLogic - an influential, independent UK consulting firm. Craig addresses how the Covid-19 pandemic has accelerated contact centers moving to the cloud, and how that is helping them to be more flexible and productive. He discusses why he believes voice is never going away, and provides insights into new issues that have arisen, such as security, compliance, as well as motivating and training agents working from home.